1. Refund Overview

This Refund Policy explains how refund requests are reviewed for 1mDC hosting and VPS services. Refunds are not automatic and are reviewed based on service status, usage, abuse history, and the reason for the request.

2. Eligible Refund Requests

A refund may be considered when a service cannot be delivered as described, a duplicate payment is made, or a billing mistake is confirmed by 1mDC.

3. Non-Refundable Cases

• Accounts suspended or terminated for abuse, spam, fraud, phishing, malware, illegal activity, or policy violations.
• Services already provisioned and actively used where no technical fault is found.
• Customer configuration issues, software problems, or third-party application failures.
• Residential IP, licensing, setup, add-on, or third-party costs that have already been allocated or consumed.
• Renewal payments where the cancellation request was not made before the renewal date.

4. Cancellation

Customers should cancel services before renewal if they do not want to continue. Cancellation stops future renewal billing but does not automatically create a refund for past service periods.

5. Processing Method and Currency

Approved refunds are generally returned through the original payment method where possible. Prices and refunds may be handled in BDT unless the payment method requires a different processing currency.

6. Review Time

Refund requests are typically reviewed within a reasonable business period after all required information is received. Some payment providers may take additional time to return funds after approval.

7. How to Request a Refund

Contact 1mDC through the client area or Telegram +8801973100386 with your invoice number, service details, payment reference, and reason for the request.

Effective date: July 2, 2026